Support Services
Premium Support offerings for DRLM and ReaR.
Nowadays, organizations are faced with constant threats of service downtime and data loss. Their IT infrastructures are constantly evolving and require services and solutions that can be adapted easily to constant changes.
Work with us to unlock access to:
Our most popular support offerings:
Basic
- Service Level: Best effort
- Enterprise Features: Yes
- Support Mode: Ticket System
Starting at 100€/month
Standard
- Service Level: 2 business days
- Enterprise Features: Yes
- Support Mode: Ticket System
Starting at 400€/month
Advanced
- Service Level: Next business day
- Enterprise Features: Yes
- Support Mode: Ticket System
Starting at 750€/month
- Support services require valid & active subscription coverage.
- Professional and Enterprise Support options available on request.
Managed Services
Accelerate your time-to-value and reduce the complexity of daily IT operations
DRLM Managed Services go beyond just maintaining your backup and recovery infrastructure. We offer end-to-end operational support, freeing up your team to focus on core business tasks. By entrusting the management of backup and disaster recovery to experts, you reduce operational complexity, enhance efficiency, and ensure reliable data protection.
Key Components of DRLM Managed Services:
Infrastructure Management: We deploy, configure, and maintain the necessary software to ensure backups and recovery processes run seamlessly.
Backup Scheduling & Execution: DRLM Team handles automated backup schedules to guarantee timely and successful backups, minimizing risks of data loss.
Data Management & Secure Storage: With optimized storage solutions, we ensure backups are efficiently stored, secure, and accessible when needed.
Disaster Recovery Planning & Testing: Helping you to develop recovery strategies to conducting regular tests, we prepare your systems to recover quickly in case of a disaster, minimizing downtime.
Proactive Monitoring & Reporting: We provide continuous monitoring and detailed reports on backup performance, storage utilization, and system health to identify and resolve issues before they escalate.
Benefits of DRLM Managed Services:
Expert-Led Operations: Our team of professionals ensures your backup and disaster recovery systems are always in peak condition, reducing the learning curve for your team.
Cost Efficiency: Outsourcing these tasks helps you reduce operational costs and optimize resource use, providing predictable costs and scalable services.
Reliability & Innovation: With continuous health checks, version updates, and early access to new features, DRLM Managed Services guarantee a secure and resilient backup environment.
This comprehensive service ensures that your disaster recovery solution stays aligned with your business needs, helping you navigate complex IT landscapes with confidence and peace of mind.
Skip learning curves and go straight to what most matters.
All our expertise and knowledge at your hands.
Let us help you to maintain your Backup & DR service.
Get Managed Services with your support and benefit from:
- Continous setup & health check reviews
- Continous Appliance Monitoring
- Appliance version updates
- Early feature adoptions
- Monthly reporting of the service
- 10 hours of professional services
- +5% discount on Professional Services
- Unlimited support tickets
- +1 extra server to your support level
Subscriptions
A cost-effective way to grow without support level compromises.
Subscription-Based Infrastructure Management
Our subscription model designed with flexibility in mind, enabling you to scale services as your infrastructure grows. Subscriptions are the number of clients (systems) you need to manage backups and disaster recovery (DR). You can easily expand or adjust the subscription as your infrastructure evolves, maintaining cost control throughout the process.
Service Levels & Support
Support cost is fixed and is primarily determined by the service level you choose, such as Basic, Standard, Advanced, etc.. Each level guarantees specific response times, technical expertise, and assistance to ensure that your backup and recovery services continue running smoothly.
Flexible Cost Management
Pay-for-what-you-use: Our subscriptions ensure that you only pay for the resources and clients you manage, without unnecessary overhead.
Scalability: You can start with a small number of clients and incrementally expand your subscription as your infrastructure grows, without disruption.
Key Benefits
Cost Control: Easily manage and predict costs as your infrastructure scales.
Customizable Support: Choose the level of service that fits your business needs, from support-only options to fully managed services.
Seamless Scalability: Effortlessly add more systems as your infrastructure or business expands.
This approach allows for smooth, scalable, and reliable disaster recovery and backup management across your growing infrastructure, ensuring continuity, support, and cost efficiency as your business evolves.
Types of Subscriptions:
Standard Subscriptions
Starting at 8€/month (1 client)SUBS-1C (1 cli.)8€/month – 80€/year
SUBS-5C (5 cli.)25€/month – 250€/year
SUBS-10C (10 cli.)40€/month – 400€/year
SUBS-50C (50 cli.)150€/month – 1500€/year
SUBS-100C (100 cli.)250€/month – 2500€/year
SUBS-EXTRA-1S (+1 server)100€/month – 1000€/year
Define the size of your infrastructure. Combine the subscription packs you need to match the number of systems you want to protect with DRLM. You can purchase these with your support (minimum SUBS-1C) and add them later as your infrastructure grows. More options available for larger implementations.
Managed Subscriptions
Starting at 32€/month (1 client)SUBM-1C (1 cli.)32€/month – 320€/year
SUBM-5C (5 cli.)100€/month – 1000€/year
SUBM-10C (10 cli.)160€/month – 1600€/year
SUBM-50C (50 cli.)650€/month – 6500€/year
SUBM-100C (100 cli.)1000€/month – 10000€/year
SUBM-EXTRA-1S (+1 server)350€/month – 3500€/year
Define the size of your managed infrastructure. Combine the subscription packs you need to get Managed Services with your support. You can purchase these with your support (minimum SUBM-1C) and add them later as your infrastructure grows. More options available for larger implementations.
- A Client is refered as a System (Physical or Virtual), a Cluster Node or a Cluster Service VIP (Virtual IP Address).
- A single subscription has unlimited backup configurations per client.
- Clusters: Each cluster node and cluster service VIP (Virtual IP Address) is a client and needs a subscription.
- Managed Subscriptions are only necessary if you opt for DRLM Managed Services, providing a hands-free solution, as opposed to the standard self-managed support option.
Support Plans
We offer plenty of choices to meet your support needs
Community
FreeOur self-support option
If you only have limited needs and do not require official DRLM technical support or Enterprise features, you can download the Community Appliance and start your Disaster Recovery Journey.
Become a power user of our DRLM Docs!
Basic
Starting at 100€/monthThe entry point to Enterprise features
Targeted to individuals, professionals and small projects or organizations, this option offers access to our Enterprise Appliance and official DRLM technical support.
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Standard
Starting at 400€/monthTaking the first step further
Targeted to small-to-medium projects or organizations, with Enterprise features, standard service level option on DRLM technical support and proper capacity to grow.
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Advanced
Starting at 750€/monthOur most versatile option
Targeted to medium-to-big projects or organizations, with all Enterprise features, next day service level option on DRLM technical support and great capacity to grow.
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Professional
Starting at 1500€/monthYou mean business
Targeted to big projects or organizations, with all Enterprise features, fast response service level option on DRLM technical support and huge capacity to grow.
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Enterprise
Starting at 4500€/monthOur top notch solution
Targeted to big enterprises and organizations, with all Enterprise features, 24/7 service level on DRLM technical support and no limits.
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Support Comparison
Check all the differences on our support plans offering
Community | Basic | Standard | Advanced | Professional | Enterprise | |
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Service Level | N/A | Best effort | 2 business days | Next business day | 4 business hours | 2 hours (24/7) |
Support Mode | Self-Support | Ticket System | Ticket System | Ticket System | Ticket System | Ticket System & Phone |
Max. support tickets | N/A | 10 | 25 | 50 | 100 | Unlimited |
Max. clients (per server) | N/A | 10 | 50 | 100 | 200 | Unlimited |
Included servers | N/A | 1 | 1 | 1 | 2 | 4 |
Extra Servers option | N/A | Yes | Yes | Yes | Yes | Yes |
Professional Services Discount | No | No | No | 5% | 10% | 15% |
Managed Services Option | No | No | Yes | Yes | Yes | Yes |
Enterprise Features | No | Yes | Yes | Yes | Yes | Yes |
Pricing | Free | starting at 100€/month | starting at 400€/month | starting at 750€/month | starting at 1500€/month | starting at 4500€/month |
- Support services require valid & active subscription coverage. See more details
- Business hours: Monday to Friday from 9:00 AM to 6:00 PM (CET/CEST) excluding weekends or local public holidays.
- Response Time: Initial response from support after a ticket is opened in our system. Only for severity 1 and 2 support cases.
- Some features requrie minimum of 2 DRLM instances.
- Technical asistance for Orchestration and Cloud integrations is only available from our Advanced support level.
Support Matrix
Check if your GNU/Linux Distribution is supported
Using Relax-and-Recover together with DRLM unlocks the use of newer ReaR versions than those available in your Distribution repositories, with some enhancements and extra features.
There are very old versions of GNU/Linux Distributions that DRLM and ReaR work well with. After any version end-of-life an active support contract is required for technical assistance.
Some Enterprise focused Distributions (RHEL & SLE) and selected hardware arquitectures (ppc64le) have special requirements to get technical assistance and support.
We support all the following GNU/Linux distributions:
Refer to the table below to check specific implementations and support for your distribution.
Red Hat Enterprise Linux (RHEL)
Our Advanced Support Plan, or higher, is required to get technical assistance on all supported RHEL versions.
For IBM POWER architectures the Professional Support Plan, or higher, is required.
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Supported Architectures | Supported Configurations (more details) |
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5.x | 2.4.x | 2.3 |
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6.x | 2.4.x | 2.4 |
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7.x | 2.4.x | 2.9 |
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8.x | 2.4.x | 2.9 |
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9.x | 2.4.x | 2.9 |
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SUSE Linux Enterprise Server (SLES)
Our Advanced Support Plan, or higher, is required to get technical assistance on all supported SLES versions.
For IBM POWER architectures the Professional Support Plan, or higher, is required.
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Supported Architectures | Supported Configurations (more details) |
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11.x | 2.4.x | 2.4 |
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12.x | 2.4.x | 2.7 |
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15.x | 2.4.x | 2.9 |
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SUSE Linux Enterprise Server for SAP Applications (SLES_SAP)
Our Advanced Support Plan, or higher, is required to get technical assistance on all supported SLES for SAP versions.
For IBM POWER architectures the Professional Support Plan, or higher, is required.
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Supported Architectures | Supported Configurations (more details) |
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12.x | 2.4.x | 2.7 |
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15.x | 2.4.x | 2.9 |
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SUSE Linux Enterprise Desktop (SLED)
Our Advanced Support Plan, or higher, is required to get technical assistance on all supported SLED versions.
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Supported Architectures | Supported Configurations (more details) |
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12.x | 2.4.x | 2.7 |
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15.x | 2.4.x | 2.9 |
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Oracle Linux (OL)
Our Advanced Support Plan, or higher, is required to get technical assistance on all supported OL versions.
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Supported Architectures | Supported Configurations (more details) |
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6.x | 2.4.x | 2.4 |
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7.x | 2.4.x | 2.9 |
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8.x | 2.4.x | 2.9 |
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9.x | 2.4.x | 2.9 |
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SUSE Liberty
Our Advanced Support Plan, or higher, is required to get technical assistance on all supported SUSE Liberty versions.
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Supported Architectures | Supported Configurations (more details) |
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7.x | 2.4.x | 2.9 |
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8.x | 2.4.x | 2.9 |
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9.x | 2.4.x | 2.9 |
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Ubuntu
Our Professional Support Plan, or higher, is required to get technical assistance for IBM POWER architectures.
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Supported Architectures | Supported Configurations (more details) |
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12.04 | 2.4.x | 2.4 |
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14.04 | 2.4.x | 2.7 |
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16.04 | 2.4.x | 2.7 |
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18.04 | 2.4.x | 2.8 |
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20.04 | 2.4.x | 2.9 |
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22.04 | 2.4.x | 2.9 |
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24.04 | 2.4.x | 2.9 |
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Debian
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Supported Architectures | Supported Configurations (more details) |
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6.x | 2.4.x | 2.4 |
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7.x | 2.4.x | 2.4 |
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8.x | 2.4.x | 2.8 |
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9.x | 2.4.x | 2.8 |
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10.x | 2.4.x | 2.9 |
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11.x | 2.4.x | 2.9 |
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12.x | 2.4.x | 2.9 |
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CentOS Stream
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Supported Architectures | Supported Configurations (more details) |
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8.x | 2.4.x | 2.9 |
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9.x | 2.4.x | 2.9 |
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CentOS
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Supported Architectures | Supported Configurations (more details) |
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5.x | 2.4.x | 2.3 |
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6.x | 2.4.x | 2.4 |
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7.x | 2.4.x | 2.9 |
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8.x | 2.4.x | 2.9 |
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Scientific Linux
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Supported Architectures | Supported Configurations (more details) |
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5.x | 2.4.x | 2.3 |
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6.x | 2.4.x | 2.4 |
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7.x | 2.4.x | 2.9 |
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Rocky Linux
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Supported Architectures | Supported Configurations (more details) |
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8.x | 2.4.x | 2.9 |
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9.x | 2.4.x | 2.9 |
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Almalinux
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Supported Architectures | Supported Configurations (more details) |
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8.x | 2.4.x | 2.9 |
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9.x | 2.4.x | 2.9 |
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OpenSUSE
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Supported Architectures | Supported Configurations (more details) |
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Leap 42.x | 2.4.x | 2.7 |
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Leap 15.x | 2.4.x | 2.9 |
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Tumbleweed (rolling) | 2.4.x | 2.9 |
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Rolling release distros prioritize fast updates, increasing the risk of bugs and compatibility issues. This demands careful update validation to ensure stable disaster recovery in a rapidly changing environment.
Fedora
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Supported Architectures | Supported Configurations (more details) |
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≥28 | 2.4.x | 2.9 |
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Fedora, with its new release every 6 months, can be considered a semi-rolling release distro. This increases the risk of bugs and compatibility issues, requiring careful update validation to maintain stable disaster recovery in a dynamic environment.
Fedora Silverblue (using a layered OSTree system) is not supported yet.
Archlinux
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Supported Architectures | Supported Configurations (more details) |
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Rolling (latest) | 2.4.x | 2.9 |
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Rolling release distros prioritize fast updates, increasing the risk of bugs and compatibility issues. This demands careful update validation to ensure stable disaster recovery in a rapidly changing environment.
Gentoo
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Supported Architectures | Supported Configurations (more details) |
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Rolling (latest) | 2.4.x | 2.9 |
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Rolling release distros prioritize fast updates, increasing the risk of bugs and compatibility issues. This demands careful update validation to ensure stable disaster recovery in a rapidly changing environment.
What if my Distribution is not listed here?
We are continously working to extend the list of supported GNU/Linux distributions and versions, but in case it is not listed here you have some options:
- If you have a support contract just open us a Ticket with your request. We are here to help you.
- See if your Distro is based on one of the list we already support and test it. It should work!
- Install all requirements and configurations by yourself, test it and open an issue on our Github Project page. It may be added for future releases.
- Open a Pull Request on our Github Project page with your new distribution implementation. This is the magic of Open Source!
FAQ
Support Services
Which support plan is right for me?
The right support plan depends on the level of criticality and urgency your business needs:
Basic: Ideal for small businesses or less critical systems with occasional support needs.
Standard: Suitable for businesses that need reliable support within business hours.
Advanced: Perfect for growing businesses that require quicker resolution times and more support cases.
Professional: Best for businesses with complex infrastructure or higher support demands.
Enterprise: Tailored for large organizations with mission-critical systems requiring 24/7 support.
Can I get support for ReaR only?
Yes, we can assist with your specific requirements if you are using ReaR with your backup tool as a DR solution.
However, we recommend combining ReaR with DRLM for the following benefits:
- Seamless integration with your existing backup tool
- Centralized disaster recovery (DR) management (configurations, services, etc.)
- Use of ReaR’s built-in, highly tested, and reliable backup methods
- Enterprise-grade features on top of the standard ReaR functionality
That said, we also offer consultancy, development, and tailored support to meet your unique needs. Please contact us to discuss how we can assist you.
Can I upgrade or downgrade my Support Plan?
Yes, you can easily upgrade or downgrade your support level at any time to better match your business needs. We offer flexible support plans that allow you to adjust your coverage as your requirements change.
How upgrading or downgrading works:
Upgrading: If your business needs more extensive support, you can upgrade to a higher support level to receive faster response times, more support cases, and 24/7 availability for critical issues. Our team will work with you to ensure a smooth transition to your new support level.
Downgrading: If your needs change and you require less coverage, you can downgrade to a more cost-effective support plan without any hassle. This allows you to scale your support based on your current priorities.
Seamless Process: Changing your support level is quick and simple. We will assist you in making the transition and ensure that the services you receive align with your new support requirements.
Our goal is to provide flexible support that evolves with your business, ensuring you always have the right level of coverage without paying for more than you need.
What is the difference between Standard and Managed Subscriptions?
Standard Subscriptions give you access to support and tools to manage DRLM yourself. Managed subscriptions, on the other hand, offer a hands-free experience where our team takes care of everything from setup to ongoing maintenance and monitoring.
Can I switch from standard to managed subscriptions later?
Absolutely. You can start with standard services and upgrade to managed subscriptions whenever you're ready for a fully hands-free experience.
What is the scope of DRLM support coverage?
Our technical support covers essential areas to ensure your DRLM setup runs smoothly:
What’s Included in DRLM standard support:
Installation: Assistance with installing DRLM and ReaR on your systems.
Usage: Help with understanding and utilizing DRLM features effectively.
Configuration: Support for configuring DRLM and ReaR to meet your backup and disaster recovery needs.
Diagnosis: Troubleshooting issues related to performance or errors in DRLM and ReaR.
Bug Reports: Assistance with reporting software bugs you encounter to ensure quick resolution.
Bug Fixes: Resolution of verified bugs to keep your DRLM system running smoothly.
What’s Not Included in DRLM standard support:
Custom Appliance Modifications: We do not provide support for modified DRLM appliances beyond their intended design.
Code Development: We do not offer development services for custom code or features.
Design Implementation: Design and implementation of custom solutions outside the standard support offerings.
For advanced requirements like these, please explore our Professional Services, designed to cater to specialized needs and custom implementations.
How are support cases classified by severity?
When you open a support case, it’s essential to share technical data, error messages, and system information with us. We classify issues into the following severity levels based on their impact:
Severity 1 (Critical):
A critical issue with DRLM or ReaR that causes serious interruptions to business-critical operations. This requires immediate attention due to the significant risk to your business.Severity 2 (High):
An issue where DRLM or ReaR is partially functional (e.g., degraded service that is still operational) but actively impacting business-critical operations. Accelerated attention is required to resolve the problem.Severity 3 (Medium):
A functional issue where DRLM or ReaR is working as expected but:
- You recently experienced a degradation and are monitoring or seeking a root cause.
- There are warning signs of potential future loss of functionality.
Severity 4 (Low):
A non-urgent issue that does not interrupt business operations. This could include minor problems or general inquiries.Severity 5 (Question):
A request for clarification or discussion about DRLM or ReaR configuration, functionality, implementation, or requests for support of new distributions.
Note: The severity of a case may be adjusted if the impact on business-critical operations changes.
How can I escalate a support case if it requires extra attention or expertise?
Our support system is designed to provide the highest level of attention and expertise from the moment you open a support case, so there is no need for escalation.
Why no escalation is needed:
Direct Access to Experts: Your support cases are handled directly by DRLM and ReaR project maintainers, who possess the most in-depth knowledge of the product.
Comprehensive Support: From the start, you will be supported by skilled professionals with extensive experience, ensuring your case is addressed with the best possible attention, skills, and product knowledge available.
Efficient Resolution: We strive to resolve your case promptly and effectively, eliminating the need for escalation and ensuring you receive top-tier service right away.
We believe that every case deserves the highest level of support, so rest assured, your issues will be handled by the most qualified experts.
What are the requirements for Enterprise Support customers?
To ensure prompt and efficient resolution of critical issues, our Enterprise Support customers must meet the following requirements:
1. Dedicated Point of Contact for 24/7 Coverage:
- To receive 24/7 support for Severity 1 and 2 issues, a dedicated point of contact (POC) must be available until the issue is fully resolved. This ensures direct communication and swift resolution during critical events.
2. Changing Support Contacts:
- You may change your designated Support Contacts by notifying us in writing. Please allow up to five business days for us to process any changes to your designated contacts.
3. Contact Requirements:
- Support Contacts must have:
- "Read and Write" Access to the necessary files for troubleshooting.
- Proficiency in English, Spanish, or Catalan for effective communication.
- Relevant technical knowledge to facilitate issue resolution and support requests.
By meeting these requirements, we can ensure that your enterprise receives the best possible support for DRLM and ReaR, minimizing downtime and operational impact.
What are DRLM Support Terms of Service?
We offer a range of support plans designed to meet different customer needs, from basic assistance to
premium 24/7 support for mission-critical systems.
Basic | Standard | Advanced | Professional | Enterprise | |
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Hours of coverage | Best Effort | Business Hours | Business Hours | Business Hours | 24/7 (Severity 1 & 2) |
Support channel | Ticket System | Ticket System | Ticket System | Ticket System | Ticket System & Phone |
Number of cases | 10 | 25 | 50 | 100 | Unlimited |
Response times | Initial & Ongoing | Initial & Ongoing | Initial & Ongoing | Initial & Ongoing | Initial & Ongoing |
Severity 1 (Critical) |
Best Effort | 2 Business Days | 1 Business Day | 4 Business Hours | 2 Hours (or as agreed) |
Severity 2 (High) |
Best Effort | 2 Business Days | 1 Business Day | 1 Business Day | 4 Hours (or as agreed) |
Severity 3 (Medium) |
Best Effort | 5 Business Days | 2 Business Days | 1 Business Day | 4 Business Hours |
Severity 4 & 5 (Low & Question) |
Best Effort | 5 Business Days | 5 Business Days | 2 Business Days | 1 Business Day |
How do the response times differ across support plans?
Response times depend on the severity of the issue and your selected support plan. Here's an overview:
- Severity 1 (Critical):
Basic: Best effort
Standard: 2 business days
Advanced: 1 business day
Professional: 4 business hours
Enterprise: 2 hours (or as agreed)
- Severity 2 (High):
Basic: Best effort
Standard: 2 business days
Advanced: 1 business day
Professional: 1 business day
Enterprise: 4 hours (or as agreed)
- Severity 3 (Medium):
Basic: Best effort
Standard: 5 business days
Advanced: 2 business days
Professional: 1 business day
Enterprise: 4 business hours
- Severity 4 & 5 (Low and Question):
Basic: Best effort
Standard: 5 business days
Advanced: 5 business days
Professional: 2 business days
Enterprise: 1 business day
How can DRLM Managed Services streamline my backup processes?
DRLM Managed Services simplify and optimize your backup processes by providing expert-designed solutions that maximize resource efficiency, minimize manual intervention, and ensure smooth, automated operations. This reduces the complexity of daily IT tasks, freeing your team to focus on higher-value projects.
How DRLM Managed Services Streamline Your Backup Processes:
Backup Management: DRLM Managed Services manage your backup processes. This ensures that your data is backed up consistently, according to a schedule that aligns with your business needs.
Expert Configuration and Monitoring: Our team takes care of the initial setup, configuration, and ongoing monitoring of your backup systems. We ensure they are optimized for performance and reliability, making it easier for your team to maintain a robust backup strategy.
Seamless Integration with Existing Infrastructure: DRLM Managed Services integrate smoothly with your existing IT infrastructure, whether on-premises or in the cloud, ensuring a seamless backup process without disruption to daily operations.
Data Protection and Recovery: We design disaster recovery plans tailored to your needs, ensuring that your data is not only securely backed up but also easily recoverable when needed, reducing downtime and improving business continuity.
Scalability and Flexibility: As your business grows, DRLM Managed Services scale with you, adjusting your backup strategies and resources to handle increased data loads and evolving IT environments without the need for additional internal resources.
Compliance and Security Assurance: We ensure your backup systems meet industry standards and security best practices, providing compliance and peace of mind without requiring constant oversight from your internal team.
By leveraging DRLM Managed Services, you can streamline your backup processes, reduce operational complexity, and improve the efficiency and reliability of your data protection strategy.
How DRLM Managed Services maximize my IT resources?
Managed services can significantly optimize your IT resources by offloading time-consuming and specialized tasks, such as data protection, backup management, and disaster recovery. This allows your internal IT team to focus on more strategic initiatives that drive growth and innovation.
How Managed Services Help Maximize Your IT Resources:
Focus on Strategic Initiatives: By outsourcing your backup and disaster recovery needs, your IT team can shift focus from routine tasks to high-value projects that support business growth, such as system optimization, security enhancements, or new technology adoption.
Proactive Management & Monitoring: Managed services ensure your systems are monitored 24/7 and that potential issues are addressed proactively, reducing the time and effort your team spends on reactive maintenance.
Expertise at Your Fingertips: With managed services, you gain access to a team of specialized experts who handle your DR and backup solutions, freeing your internal IT staff from complex, specialized workloads.
Cost-Efficient Use of Resources: Instead of hiring additional staff or dedicating internal resources, DRLM Managed Services provide an expert solution without the need for increased headcount, reducing operational costs.
Scalable Solutions: Managed services grow with your business, ensuring that your IT resources are always aligned with the scale and complexity of your needs, without the strain of managing it all in-house.
By utilizing managed services, you enhance your IT team's productivity, reduce operational overhead, and ensure your critical data is protected with expert care, all while freeing up resources to focus on what truly drives your business forward.
Can DRLM managed services be tailored to my specific needs?
Absolutely! We understand that every business has unique requirements. Our team works closely with you to assess your needs and customize a DRLM managed solution that fits your infrastructure, goals, and operational priorities.
How we tailor managed services:
Personalized Consultation: We begin with a thorough consultation to understand your specific use case, security requirements, and disaster recovery objectives.
Customized Implementation: Based on your needs, we design and implement the most effective solution, ensuring it aligns with your business workflows and data protection strategies.
Ongoing Adjustments: As your business evolves, we continuously monitor and adjust your DRLM managed services to ensure optimal performance, keeping your data safe and your disaster recovery plans up to date.
Our goal is to provide a flexible, reliable disaster recovery solution that works for you, not a one-size-fits-all approach.
What expertise can I expect from the DRLM Team?
With over 10 years of experience designing and implementing backup and disaster recovery (DR) strategies, and more than 20 years working with mission-critical GNU/Linux-based workloads, the DRLM team brings unmatched expertise to help you protect and recover your data.
Key Areas of Expertise:
Backup and Disaster Recovery Strategies: We have a decade of experience in developing robust backup and DR solutions that ensure your data is always safe and recoverable. Our team excels in designing and implementing recovery plans tailored to your business needs.
Mission-Critical GNU/Linux Systems: With over 20 years of expertise in managing and optimizing GNU/Linux-based infrastructures, we understand the complexities of your systems and are adept at creating solutions that maximize reliability and performance.
ReaR and DRLM Product Knowledge: As maintainers of DRLM and recently also part of ReaR project, we possess in-depth knowledge of these powerful tools, ensuring your disaster recovery strategies are both effective and streamlined.
Security Best Practices: We prioritize data protection by incorporating the latest security protocols to safeguard your systems and ensure compliance with industry standards.
Tailored Solutions for Your Business: Whether you're dealing with a small infrastructure or mission-critical enterprise systems, we work with you to design, implement, and maintain solutions that meet your specific requirements.
When you work with DRLM, you’re tapping into a wealth of experience, knowledge, and a deep commitment to ensuring your business continuity and data safety.