Our Advanced Support Plan, or higher, is required to get technical assistance on all supported SLES versions.

For IBM POWER architectures the Professional Support Plan, or higher, is required.

			Supported Architectures	Supported Configurations (more details)
11.x	2.4.x	2.4	x86 (BIOS) x86_64 (BIOS)	Type: ISO & PXE Encryption in Transit : No Smart Incremental: No
12.x	2.4.x	2.7	x86_64 (BIOS & UEFI) ppc64le (more details)	Type: ISO, PXE & DATA Encryption in Transit : No Smart Incremental: Yes
15.x	2.4.x	2.9	x86_64 (BIOS & UEFI) ppc64le (more details)	Type: ISO, PXE & DATA Encryption in Transit : Yes Smart Incremental: Yes

Our Advanced Support Plan, or higher, is required to get technical assistance on all supported SLES for SAP versions.

For IBM POWER architectures the Professional Support Plan, or higher, is required.

			Supported Architectures	Supported Configurations (more details)
12.x	2.4.x	2.7	x86_64 (BIOS & UEFI) ppc64le (more details)	Type: ISO, PXE & DATA Encryption in Transit : No Smart Incremental: Yes
15.x	2.4.x	2.9	x86_64 (BIOS & UEFI) ppc64le (more details)	Type: ISO, PXE & DATA Encryption in Transit : Yes Smart Incremental: Yes

Our Advanced Support Plan, or higher, is required to get technical assistance on all supported SLED versions.

			Supported Architectures	Supported Configurations (more details)
12.x	2.4.x	2.7	x86_64 (BIOS & UEFI)	Type: ISO, PXE & DATA Encryption in Transit : No Smart Incremental: Yes
15.x	2.4.x	2.9	x86_64 (BIOS & UEFI)	Type: ISO, PXE & DATA Encryption in Transit : Yes Smart Incremental: Yes

Our Advanced Support Plan, or higher, is required to get technical assistance on all supported OL versions.

			Supported Architectures	Supported Configurations (more details)
6.x	2.4.x	2.4	x86 (BIOS) x86_64 (BIOS)	Type: ISO & PXE Encryption in Transit : No Smart Incremental: No
7.x	2.4.x	2.9	x86_64 (BIOS & UEFI)	Type: ISO, PXE & DATA Encryption in Transit : No Smart Incremental: Yes
8.x	2.4.x	2.9	x86_64 (BIOS & UEFI)	Type: ISO, PXE & DATA Encryption in Transit : Yes Smart Incremental: Yes
9.x	2.4.x	2.9	x86_64 (BIOS & UEFI)	Type: ISO, PXE & DATA Encryption in Transit : Yes Smart Incremental: Yes

Our Advanced Support Plan, or higher, is required to get technical assistance on all supported SUSE Liberty versions.

			Supported Architectures	Supported Configurations (more details)
7.x	2.4.x	2.9	x86_64 (BIOS & UEFI)	Type: ISO, PXE & DATA Encryption in Transit : No Smart Incremental: Yes
8.x	2.4.x	2.9	x86_64 (BIOS & UEFI)	Type: ISO, PXE & DATA Encryption in Transit : Yes Smart Incremental: Yes
9.x	2.4.x	2.9	x86_64 (BIOS & UEFI)	Type: ISO, PXE & DATA Encryption in Transit : Yes Smart Incremental: Yes

Our Professional Support Plan, or higher, is required to get technical assistance for IBM POWER architectures.

			Supported Architectures	Supported Configurations (more details)
12.04	2.4.x	2.4	i386 (BIOS)	Type: ISO & PXE Encryption in Transit : No Smart Incremental: No
14.04	2.4.x	2.7	i386 (BIOS) amd64 (BIOS)	Type: ISO, PXE & DATA Encryption in Transit : Yes* Smart Incremental: Yes
16.04	2.4.x	2.7	i386 (BIOS & UEFI) amd64 (BIOS & UEFI)	Type: ISO, PXE & DATA Encryption in Transit : Yes* Smart Incremental: Yes
18.04	2.4.x	2.8	i386 (BIOS & UEFI) amd64 (BIOS & UEFI)	Type: ISO, PXE & DATA Encryption in Transit : Yes Smart Incremental: Yes
20.04	2.4.x	2.9	i386 (BIOS & UEFI) amd64 (BIOS & UEFI)	Type: ISO, PXE & DATA Encryption in Transit : Yes Smart Incremental: Yes
22.04	2.4.x	2.9	amd64 (BIOS & UEFI) ppc64le (more details)	Type: ISO, PXE & DATA Encryption in Transit : Yes Smart Incremental: Yes
24.04	2.4.x	2.9	amd64 (BIOS & UEFI) ppc64le (more details)	Type: ISO, PXE & DATA Encryption in Transit : Yes Smart Incremental: Yes

			Supported Architectures	Supported Configurations (more details)
Leap 42.x	2.4.x	2.7	x86_64 (BIOS & UEFI)	Type: ISO, PXE & DATA Encryption in Transit : No Smart Incremental: Yes
Leap 15.x	2.4.x	2.9	x86_64 (BIOS & UEFI)	Type: ISO, PXE & DATA Encryption in Transit : Yes Smart Incremental: Yes
Tumble­weed (rolling)	2.4.x	2.9	x86_64 (BIOS & UEFI)	Type: ISO, PXE & DATA Encryption in Transit : Yes Smart Incremental: Yes

Rolling release distros prioritize fast updates, increasing the risk of bugs and compatibility issues. This demands careful update validation to ensure stable disaster recovery in a rapidly changing environment.

			Supported Architectures	Supported Configurations (more details)
≥28	2.4.x	2.9	x86_64 (BIOS & UEFI)	Type: ISO, PXE & DATA Encryption in Transit : Yes Smart Incremental: Yes

Fedora, with its new release every 6 months, can be considered a semi-rolling release distro. This increases the risk of bugs and compatibility issues, requiring careful update validation to maintain stable disaster recovery in a dynamic environment.

Fedora Silverblue (using a layered OSTree system) is not supported yet.

			Supported Architectures	Supported Configurations (more details)
Rolling (latest)	2.4.x	2.9	x86_64 (BIOS & UEFI)	Type: ISO, PXE & DATA Encryption in Transit : Yes Smart Incremental: Yes

Rolling release distros prioritize fast updates, increasing the risk of bugs and compatibility issues. This demands careful update validation to ensure stable disaster recovery in a rapidly changing environment.

			Supported Architectures	Supported Configurations (more details)
Rolling (latest)	2.4.x	2.9	x86_64 (BIOS & UEFI)	Type: ISO, PXE & DATA Encryption in Transit : Yes Smart Incremental: Yes

Rolling release distros prioritize fast updates, increasing the risk of bugs and compatibility issues. This demands careful update validation to ensure stable disaster recovery in a rapidly changing environment.

Yes, we can assist with your specific requirements if you are using ReaR with your backup tool as a DR solution.

However, we recommend combining ReaR with DRLM for the following benefits:

1. Seamless integration with your existing backup tool
2. Centralized disaster recovery (DR) management (configurations, services, etc.)
3. Use of ReaR’s built-in, highly tested, and reliable backup methods
4. Enterprise-grade features on top of the standard ReaR functionality

That said, we also offer consultancy, development, and tailored support to meet your unique needs. Please contact us to discuss how we can assist you.

Yes, you can easily upgrade or downgrade your support level at any time to better match your business needs. We offer flexible support plans that allow you to adjust your coverage as your requirements change.

How upgrading or downgrading works:

Upgrading: If your business needs more extensive support, you can upgrade to a higher support level to receive faster response times, more support cases, and 24/7 availability for critical issues. Our team will work with you to ensure a smooth transition to your new support level.

Downgrading: If your needs change and you require less coverage, you can downgrade to a more cost-effective support plan without any hassle. This allows you to scale your support based on your current priorities.

Seamless Process: Changing your support level is quick and simple. We will assist you in making the transition and ensure that the services you receive align with your new support requirements.

Our goal is to provide flexible support that evolves with your business, ensuring you always have the right level of coverage without paying for more than you need.

Standard Subscriptions give you access to support and tools to manage DRLM yourself. Managed subscriptions, on the other hand, offer a hands-free experience where our team takes care of everything from setup to ongoing maintenance and monitoring.

Absolutely. You can start with standard services and upgrade to managed subscriptions whenever you're ready for a fully hands-free experience.

Our technical support covers essential areas to ensure your DRLM setup runs smoothly:

What’s Included in DRLM standard support:

Installation: Assistance with installing DRLM and ReaR on your systems.

Usage: Help with understanding and utilizing DRLM features effectively.

Configuration: Support for configuring DRLM and ReaR to meet your backup and disaster recovery needs.

Diagnosis: Troubleshooting issues related to performance or errors in DRLM and ReaR.

Bug Reports: Assistance with reporting software bugs you encounter to ensure quick resolution.

Bug Fixes: Resolution of verified bugs to keep your DRLM system running smoothly.

What’s Not Included in DRLM standard support:

Custom Appliance Modifications: We do not provide support for modified DRLM appliances beyond their intended design.

Code Development: We do not offer development services for custom code or features.

Design Implementation: Design and implementation of custom solutions outside the standard support offerings.

For advanced requirements like these, please explore our Professional Services, designed to cater to specialized needs and custom implementations.

When you open a support case, it’s essential to share technical data, error messages, and system information with us. We classify issues into the following severity levels based on their impact:

Severity 1 (Critical):
A critical issue with DRLM or ReaR that causes serious interruptions to business-critical operations. This requires immediate attention due to the significant risk to your business.

Severity 2 (High):
An issue where DRLM or ReaR is partially functional (e.g., degraded service that is still operational) but actively impacting business-critical operations. Accelerated attention is required to resolve the problem.

Severity 3 (Medium):
A functional issue where DRLM or ReaR is working as expected but:

 

1. You recently experienced a degradation and are monitoring or seeking a root cause.
2. There are warning signs of potential future loss of functionality.

Severity 4 (Low):
A non-urgent issue that does not interrupt business operations. This could include minor problems or general inquiries.

Severity 5 (Question):
A request for clarification or discussion about DRLM or ReaR configuration, functionality, implementation, or requests for support of new distributions.

Note: The severity of a case may be adjusted if the impact on business-critical operations changes.

Our support system is designed to provide the highest level of attention and expertise from the moment you open a support case, so there is no need for escalation.

Why no escalation is needed:

Direct Access to Experts: Your support cases are handled directly by DRLM and ReaR project maintainers, who possess the most in-depth knowledge of the product.

Comprehensive Support: From the start, you will be supported by skilled professionals with extensive experience, ensuring your case is addressed with the best possible attention, skills, and product knowledge available.

Efficient Resolution: We strive to resolve your case promptly and effectively, eliminating the need for escalation and ensuring you receive top-tier service right away.

We believe that every case deserves the highest level of support, so rest assured, your issues will be handled by the most qualified experts.

To ensure prompt and efficient resolution of critical issues, our Enterprise Support customers must meet the following requirements:

1. Dedicated Point of Contact for 24/7 Coverage:

• To receive 24/7 support for Severity 1 and 2 issues, a dedicated point of contact (POC) must be available until the issue is fully resolved. This ensures direct communication and swift resolution during critical events.

2. Changing Support Contacts:

• You may change your designated Support Contacts by notifying us in writing. Please allow up to five business days for us to process any changes to your designated contacts.

3. Contact Requirements:

• Support Contacts must have:
  • "Read and Write" Access to the necessary files for troubleshooting.
  • Proficiency in English, Spanish, or Catalan for effective communication.
  • Relevant technical knowledge to facilitate issue resolution and support requests.

By meeting these requirements, we can ensure that your enterprise receives the best possible support for DRLM and ReaR, minimizing downtime and operational impact.

DRLM Managed Services simplify and optimize your backup processes by providing expert-designed solutions that maximize resource efficiency, minimize manual intervention, and ensure smooth, automated operations. This reduces the complexity of daily IT tasks, freeing your team to focus on higher-value projects.

How DRLM Managed Services Streamline Your Backup Processes:

Backup Management: DRLM Managed Services manage your backup processes. This ensures that your data is backed up consistently, according to a schedule that aligns with your business needs.

Expert Configuration and Monitoring: Our team takes care of the initial setup, configuration, and ongoing monitoring of your backup systems. We ensure they are optimized for performance and reliability, making it easier for your team to maintain a robust backup strategy.

Seamless Integration with Existing Infrastructure: DRLM Managed Services integrate smoothly with your existing IT infrastructure, whether on-premises or in the cloud, ensuring a seamless backup process without disruption to daily operations.

Data Protection and Recovery: We design disaster recovery plans tailored to your needs, ensuring that your data is not only securely backed up but also easily recoverable when needed, reducing downtime and improving business continuity.

Scalability and Flexibility: As your business grows, DRLM Managed Services scale with you, adjusting your backup strategies and resources to handle increased data loads and evolving IT environments without the need for additional internal resources.

Compliance and Security Assurance: We ensure your backup systems meet industry standards and security best practices, providing compliance and peace of mind without requiring constant oversight from your internal team.

By leveraging DRLM Managed Services, you can streamline your backup processes, reduce operational complexity, and improve the efficiency and reliability of your data protection strategy.

Managed services can significantly optimize your IT resources by offloading time-consuming and specialized tasks, such as data protection, backup management, and disaster recovery. This allows your internal IT team to focus on more strategic initiatives that drive growth and innovation.

How Managed Services Help Maximize Your IT Resources:

Focus on Strategic Initiatives: By outsourcing your backup and disaster recovery needs, your IT team can shift focus from routine tasks to high-value projects that support business growth, such as system optimization, security enhancements, or new technology adoption.

Proactive Management & Monitoring: Managed services ensure your systems are monitored 24/7 and that potential issues are addressed proactively, reducing the time and effort your team spends on reactive maintenance.

Expertise at Your Fingertips: With managed services, you gain access to a team of specialized experts who handle your DR and backup solutions, freeing your internal IT staff from complex, specialized workloads.

Cost-Efficient Use of Resources: Instead of hiring additional staff or dedicating internal resources, DRLM Managed Services provide an expert solution without the need for increased headcount, reducing operational costs.

Scalable Solutions: Managed services grow with your business, ensuring that your IT resources are always aligned with the scale and complexity of your needs, without the strain of managing it all in-house.

By utilizing managed services, you enhance your IT team's productivity, reduce operational overhead, and ensure your critical data is protected with expert care, all while freeing up resources to focus on what truly drives your business forward.

Absolutely! We understand that every business has unique requirements. Our team works closely with you to assess your needs and customize a DRLM managed solution that fits your infrastructure, goals, and operational priorities.

How we tailor managed services:

Personalized Consultation: We begin with a thorough consultation to understand your specific use case, security requirements, and disaster recovery objectives.

Customized Implementation: Based on your needs, we design and implement the most effective solution, ensuring it aligns with your business workflows and data protection strategies.

Ongoing Adjustments: As your business evolves, we continuously monitor and adjust your DRLM managed services to ensure optimal performance, keeping your data safe and your disaster recovery plans up to date.

Our goal is to provide a flexible, reliable disaster recovery solution that works for you, not a one-size-fits-all approach.

With over 10 years of experience designing and implementing backup and disaster recovery (DR) strategies, and more than 20 years working with mission-critical GNU/Linux-based workloads, the DRLM team brings unmatched expertise to help you protect and recover your data.

Key Areas of Expertise:

Backup and Disaster Recovery Strategies: We have a decade of experience in developing robust backup and DR solutions that ensure your data is always safe and recoverable. Our team excels in designing and implementing recovery plans tailored to your business needs.

Mission-Critical GNU/Linux Systems: With over 20 years of expertise in managing and optimizing GNU/Linux-based infrastructures, we understand the complexities of your systems and are adept at creating solutions that maximize reliability and performance.

ReaR and DRLM Product Knowledge: As maintainers of DRLM and recently also part of ReaR project, we possess in-depth knowledge of these powerful tools, ensuring your disaster recovery strategies are both effective and streamlined.

Security Best Practices: We prioritize data protection by incorporating the latest security protocols to safeguard your systems and ensure compliance with industry standards.

Tailored Solutions for Your Business: Whether you're dealing with a small infrastructure or mission-critical enterprise systems, we work with you to design, implement, and maintain solutions that meet your specific requirements.

When you work with DRLM, you’re tapping into a wealth of experience, knowledge, and a deep commitment to ensuring your business continuity and data safety.